Here are the levels of our Technical Support for the different
categories of user. The privileges and benefits of each are as follows:
M Annual Maintenance
- Premier Technical Support – usually within 2 hours – including for version 5.5 even beyond June 2017
- Receive bi-monthly mailings, together with additional Annual-Maintenance Technical mailings
- Live Training 75% discount, limited to small groups of four
- Complimentary access to the Training videos (complete v5.5; gradual release of v6.0)
- 30-day credit terms
List of benefits available at
www.sciword.co.uk/annual.htm
A Premier
- Premier Technical Support – often within 2 hours – including for version 5.5 even beyond June 2017
- Receive bi-monthly mailings, together with additional preferential
mailings
- 30-day credit terms
B Standard
- Complimentary v6.0 Technical Support guaranteed within 24 hours
- Receive bi-monthly mailings
- 30-day credit terms
C Basic (aka Naughty Step)
- Complimentary v6.0 Technical Support guaranteed within 7 days
- Access to mailings via our website mailings page
- Cash-with-Order
For customers with particular requirements not covered by the complimentary Technical Support available to registered users, we offer the dedicated Support Contract.
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