For customers with particular requirements not covered by the complimentary Technical Support available to registered users, we offer the dedicated Support Contract:
- Provides all the benefits of the Premier Annual Maintenance package
- Response time usually within a couple of hours
- Time available flexibly on demand, generously averaged over any 6 month period to 1/2 day (3-4 hours) per month
- Time does not need to be (and usually is not) a half-day taken together
- Support primarily by Email, with the option of Telephone consultations by arrangement
- Does not usually require on-site visits, although these might take place occasionally for optimum support
- Retainer £2400 + VAT per month (Educational discount to £1600 + VAT), invoiced annually and payable monthly in arrears or quarterly/annually in advance
- Contract does not need to start with software purchase
- Initial 2-year contract; rolling 12-month contract thereafter
Our Unbeatable Expert Technical Support is founded upon Dr Christopher Mabb's personal experience of this family of software over more than 25 years.
Availability of support contracts is limited: we can sell the same software many times over, but we have a limited number of half-days a month. Contact us here to check your eligibility.